WSE Developers
Tenant support depended entirely on phone calls, high volumes, repetitive conversations and no structured tracking, with staff burning out on the same issues every day.
An AI tenant-support assistant built into the resident portal. It verifies tenants against backend property data, guides them through troubleshooting, logs and summarises every conversation, and auto-escalates critical cases.
- Tenant verification via backend property data
- Guided troubleshooting for common issues
- Automated conversation logging & summaries
- Issue classification, resolved, pending, critical
- Emergency escalation with instant alerts
Google Sheets (tenant database), SmartSheet backend, property portal.


